How do I reserve a seat on One-Two-Go Airlines?
Flying with One-Two-GO is easy, just choose one of the following ways to reserve your seat(s) with us :
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How do I pay for my One-Two-GO ticket(s)?
If you booked online
If you booked via our call center
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Are there service charges involved with different payment methods?
Online and Call Center payments via credit cards
Payment by bank transfer
Payment at Counter Service nationwide
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How do I know if my booking was successful?
If you booked online, you will receive a confirmation e-mail with your itinerary details with your confirmation code and a SMS message with your confirmation code to your mobile phone. You can also contact our call center 1126 for confirmations. |
How can I make changes to an existing booking?
Changes to flights can be made via our call center at Call 1126. Conditions and fees involved vary as followed : If you hold a paper ticket
If you booked online
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Can I cancel my booking?
One-Two-GO regrets that it is unable to offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances. In exceptional circumstances, however, One-Two-GO will consider issuing a credit. Please note that all claims will be assessed entirely at the discretion of One-Two-GO. |
What is Home Delivery?
At One-Two-GO, we work hard to make things easy for you. Home Delivery is our ticket delivery service in conjunction with our partner Home Delivery. The delivery service is available to passengers residing in Bangkok, Nontaburi, and Pathumthani at a service charge of 100-150 baht per deliver depending on the distance. |
How to check-in for my flight?
To check-in, please proceed to our check-in counters. You will need the following documents to check-in :
Our check-in counters are open 2 hours prior to flight departure time and closes 40 minutes before the flight time. |
What happens if I miss my flight?
If you hold a paper ticket, you may contact one of our staff at One-Two-GO ticket booth to reserve a seat on the next available flight at no cost. For passengers with e-tickets, please contact our check-in counter to get on the next available flight at a cost of 500 Baht per passenger per flight. |
Traveling with passengers requiring special care/services including children, the elderly and the pregnant
One-Two-Go has classified its passengers into the following categories
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What can I/can I not carry onto the plane?
The following items are classified as suspicious objects and will not be allowed to be checked-in nor hand-carried into the cabin :
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Can I take a gun with me on my traveling date?
Guns or sharp weapons may be checked-in but not hand-carried. The passenger having such items should contact our staff at the check-in counter. Please be aware that such objects are subject to careful examination to ensure maximum safety for passengers onboard our flights. |
How much hold baggage can I take?
Your fare includes 2 pieces of baggage with a combined weight of up to 20kg. All baggage allowance are personal and can not be combined. Infants (under 2 years of age) are not entitled to a free baggage allowance unless they pay an adult fare. All baggage in excess of the checked baggage allowance at 20kgs will be charged for at the following rates depending on your route :
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What’s my hand luggage allowance?
Passengers may carry onboard one piece of hand luggage weighing up to 7kg and not exceeding dimensions of 55cm x 40cm x 20cm. Passengers are also able to carry on-board a laptop computer encased within a computer case. |
What happens if my checked-in baggage is lost?
Passengers with baggage loss please contact our staff. If nothing is recovered, the Airlines will compensate the loss with a payment at the rate of 350 baht per kg. |
Can I bring my pet with me on my flight?
Passengers with pets please contact your check-in agent upon booking. Please note that only dogs are allowed and the pet is subject to a fare of 250 baht at no more than 5kg. Pets that weigh more than 5kg are subject to a surcharge of 50 baht for each additional kg. |
What services are provided onboard the One-Two-GO flights?
One-Two-GO is a low-fare airline with sincerity. We serve you free snack and hot and cold beverage on all our flights. |
One-Two-GO policy upon flight cancellation
Upon flight cancellation by One-Two-GO, passengers are entitled to the following rights :
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What should I do if I’ve lost my ticket?
To expedite the process of operation in the case of a lost ticket, the passenger should follow the following procedures : Buy a new ticket to replace the lost one and submit a request for reimbursement along with the following documents :
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Any other enquiries not mentioned?
Please feel free to contact us for any other enquiries you may have by us, or talking to one of our call center agents at 1126. We look forward to hearing from you. |